Contact Center Representative, Bilingual, Overnight

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Job Description:

  • Servicing the needs of TD Wealth, Mass Affluent or High Net Worth customer segments
  • Handling complex customer service issues, product expertise and technical support
  • Engaging in online customer chats, digital media alongside proactively identifying cross-selling opportunities
  • Identifying opportunities for products and/or services and providing tailored recommendations while providing exceptional Customer Experience
  • Developing and deepening new and existing relationships while focusing on first call resolution
  • Delivering a high touch customer experience for this customer segment ensuring TD can deepen the relationship

Requirements:

  • Bachelor's degree or equivalent work experience
  • 4+ years customer service, sales, or related experience in financial industry
  • Proven ability to interact with high valued customers
  • Proven Sales or Referral banking experience
  • Excellent Communication skills, both verbal and written
  • Proficiency in standard corporate productivity tools (MS Office suite of products, internet navigation, CRM applications)
  • Ability to deliver superior customer service that requires accuracy, attention to detail, collaboration, and multi-tasking in a fast paced and changing contact center work environment
  • Self-Starter with strong attention to detail, organizational skills, problem solving, ability to multi-task with strong time management skills
  • Must be able to adhere to schedule which may include evenings and weekends
  • Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue

Benefits:

  • Health insurance
  • 401(k) matching
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development and training opportunities
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