Customer Support Executive – WFH / WFO (Multilingual Support & Backend Operations)

Company: Blueisland

Job Type: Full-time

Work Mode: Work From Home (WFH) / Work From Office (WFO)

Salary: ₹14,000 – ₹18,000 per month

Experience: Freshers & Experienced candidates can apply

About the Role

We are hiring Customer Support Executives for both Work From Home and Work From Office roles. The position involves customer communication, calling support, email handling, backend coordination, and operational support for a growing e-commerce company.

We are looking for candidates who are professional, tech-savvy, multitasking, and comfortable handling customer interactions across calls, emails, and operational systems.

Work Categories

1. Work From Home (WFH)

Suitable for candidates with:

Personal laptop/system

Stable internet connection

Quiet working environment

Good communication and self-management skills

Responsibilities

Customer calling and follow-ups

Email and chat support

Order coordination and updates

Backend support work

Customer issue resolution

1. Work From Office (WFO)

Suitable for candidates comfortable working from office and handling operational coordination.

Additional Requirement for WFO

Two-wheeler preferred for commuting and operational flexibility

Responsibilities

Customer support and calling

Backend operational coordination

Logistics and courier follow-ups

Team coordination and office support activities

Handling urgent operational tasks when required

Key Responsibilities

Handle inbound and outbound customer calls

Respond to emails and support queries professionally

Assist customers with delivery, replacement, refund, and order-related concerns

Maintain customer records and backend updates

Coordinate with logistics and operations teams

Ensure timely follow-up and issue resolution

Preferred Skills

Good communication in Hindi and English

Additional South Indian languages such as Tamil, Telugu, Kannada, or Malayalam are preferred

Basic computer knowledge and internet skills

Comfortable using emails, spreadsheets, CRM tools, and online systems

Good typing and multitasking ability

Customer-friendly attitude and problem-solving skills

Eligibility

Freshers and experienced candidates are welcome

Any degree or equivalent qualification

Tech-savvy candidates preferred

Strong communication and coordination skills

What We’re Looking For

Responsible and disciplined individuals

Positive attitude and willingness to learn

Ability to handle customers professionally

Fast learner with operational mindset

Benefits

Flexible WFH/WFO opportunities

Career growth in e-commerce operations

Supportive work environment

Stable salary with learning opportunities

Apply Now

Interested candidates can apply for either WFH or WFO based on their preference and suitability.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person