Enterprise Customer Success Manager, Grammarly for Education

Enterprise Customer Success Manager for Grammarly for Education, reporting to the Enterprise CS Manager. This role owns the full post-sales lifecycle for enterprise accounts, driving adoption, value realization, and account expansion. Key Responsibilities: Manage end-to-end customer lifecycle including onboarding, activation, and renewal strategies; partner with Sales and Key Accounts teams on expansion opportunities; deliver strategic enablement, conduct account reviews, and lead executive meetings. Leverage data to identify risks and opportunities while contributing to process improvements across the customer success function. Skills & Tools: Fluent English proficiency in writing and speaking; proven ability to manage enterprise accounts and conduct strategic customer conversations; expertise in data-driven decision-making, cross-functional collaboration, and customer value realization. Qualifications: 5+ years of experience in Customer Success, Sales, or Account Management roles with demonstrated success managing enterprise accounts. English language fluency required.