[Hiring] Operations Customer Expert I @Teleperformance

Role Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Qualifications

• Basic knowledge of job procedures and tools
• Work experience in customer service
• Vocational or basic technical education may be required

Requirements

• Ability to provide customer support in various formats (phone, chat, text)
• Ability to analyze and resolve customer issues
• Ability to act as a liaison between departments
• Ability to work under moderate supervision

Benefits

• Supportive work environment
• Focus on employee happiness and health
• Commitment to work-life balance
• Culture of inclusion and diversity

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.