[Hiring] Senior Implementation Project Manager @Virtual Benefits Administrator

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Role Description

At VBA, implementations are more than software deployments. They are business transformations. As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes.

  • Serve as a trusted advisor to executive stakeholders.
  • Guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations.
  • Lead highly visible client engagements and facilitate strategic discussions.
  • Navigate ambiguity and drive alignment across multiple business and technical workstreams.
  • Build trust, influence stakeholders, anticipate risks, and drive accountability.
  • Impact client satisfaction, project success, product adoption, and long-term partnerships.
  • Help clients successfully implement and maximize the value of VBA's solutions.

Qualifications

  • Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar).
  • 7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors.
  • Proven success leading large-scale, cross-functional project teams in a client-facing capacity.
  • Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Strong organizational acumen with experience managing large, cross-functional teams.
  • Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices.
  • Highly analytical and strategic thinker with a data-driven approach.
  • Comfortable operating autonomously in ambiguous or fast-changing environments.
  • Proficient in enterprise project management tools and reporting dashboards.
  • Ability to travel as needed to support client and team engagements.

Requirements

  • Experience with B2B SaaS implementations in the healthcare industry.
  • Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms.
  • Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements.
  • Ability to work independently and be resourceful when confronted with ambiguity.
  • Project Management Professional (PMP) or other relevant certifications.

What will you be doing?

  • Client Leadership & Strategic Partnership
    • Serve as the primary point of contact for enterprise implementation engagements.
    • Act as a trusted advisor to client stakeholders and executive sponsors.
    • Build strong client relationships through proactive communication.
    • Facilitate executive steering committees and project governance meetings.
  • Project & Program Management
    • Lead complex SaaS platform implementations involving cross-functional teams.
    • Develop and maintain comprehensive project plans, timelines, and implementation roadmaps.
    • Manage project scope, timelines, risks, dependencies, and resource requirements.
    • Monitor project performance and communicate status updates.
    • Drive accountability across all project participants.
  • Cross-Functional Collaboration
    • Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams.
    • Coordinate technical workstreams involving APIs, EDI transactions, and data integrations.
    • Align internal teams around project priorities and client objectives.
    • Escalate issues appropriately while facilitating timely resolution.
  • Risk Management & Continuous Improvement
    • Identify implementation risks and develop mitigation strategies.
    • Support organizational readiness and change management efforts.
    • Champion continuous improvement initiatives.
    • Contribute to the development and refinement of implementation standards.
  • Perform other duties as assigned.

Travel Requirements

  • Up to 10% travel.

Location

  • Remote.

What Success Looks Like

  • Build trusted relationships with executive sponsors and client stakeholders.
  • Lead complex enterprise implementations with confidence and accountability.
  • Anticipate risks and proactively drive resolution.
  • Manage multiple high-priority client engagements while maintaining exceptional client experiences.
  • Influence decision-making and drive accountability across internal and client teams.
  • Align diverse stakeholder groups around shared objectives.
  • Deliver projects on time, within scope, and aligned with strategic business objectives.
  • Guide clients through organizational change and implementation readiness activities.
  • Serve as a strategic advisor who helps clients maximize the value of their investment in VBA solutions.
  • Contribute to the evolution of implementation methodologies and delivery standards.

Benefits

  • Remote/Hybrid Schedules (depending on job role).
  • 12 Paid Holidays.
  • Responsible Time Off.
  • Volunteerism Day.
  • Paid Parental Leave:
    • 2 Weeks: Bonding Leave.
    • 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only).
  • Life insurance - $500,000 guaranteed issue.
  • Short- and long-term disability insurance.
  • Employer match on employee 401(k) contributions.
  • Broadband Reimbursement up to $120.
  • Health Insurance (3-Medical Plan Options).
  • Dental - Company sponsored benefit.
  • Vision - Company sponsored benefit.
  • Employee Assistance Program.
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