Manager, SMB Account Management, Food and Beverage

Description:

• Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
• Drive measurable outcomes in upsell, retention, customer satisfaction, revenue expansion, software adoption, and churn reduction.
• Coach the team through structured 1:1s, pipeline reviews, accountability, and regular team cadences.
• Partner cross-functionally with Product, Operations, and Sales to surface merchant insights, resolve escalations, and improve the customer experience.
• Support leadership in executing team OKRs and implementing program improvements.
• Identify enablement opportunities and reinforce best practices across the team.
• Serve as a senior escalation point for complex or high-impact merchant situations.
• Travel approximately once per quarter for team events or customer meetings.
• Work alongside the team in day-to-day execution rather than operating only at a high level.

Requirements:

• 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
• Experience working with SMB or Mid-Market Food and Beverage businesses.
• A track record of consistently exceeding revenue and retention goals.
• Strong coaching skills with demonstrated ability to improve team performance.
• Experience working cross-functionally to resolve issues and improve processes.
• Excellent written and verbal communication skills.
• Fluidity leveraging AI in day-to-day work and an all-around builder mentality.

Benefits:

• Starting pay ranges from $149,400 to $270,000 depending on location, with target variable compensation included.
• Remote work flexibility.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning benefits.
• Access to additional Block employee benefits.