RCM Customer Service Support Representative – Patient Billing

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Job Description:

  • Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers
  • Initiate payment plans for patients for outstanding balances
  • Routinely utilize multiple resources to resolve patient inquiries while on the phone
  • Maintain performance goals
  • Ability to become proficient with processes after completing a structured training program

Requirements:

  • High School Diploma or GED equivalent
  • 1 year or more customer service experience
  • 1 year or more high volume call center experience (preferred)
  • 1 year or more medical billing, insurance claims, and explanation of benefits (preferred)
  • 1 year or more patient billing (preferred)
  • Excellent organizational skills
  • Proficiency navigating multiple computer screens and applications
  • Alpha-Numeric data entry proficiency
  • Attention to detail and focused
  • Energetic, passionate customer service
  • Seek solutions to challenging patient billing issues

Benefits:

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
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