[Remote] Customer Service Representative-Must Reside in Texas or Arizona
Auto ImportNote: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to creating a more connected and compassionate health experience. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities
- Actively listen and be an advocate for customers, understand their needs and provide guidance and support
- Resolve customer inquiries and issues efficiently while documenting all interactions
- Educate customers about available resources and assist them in navigating their options
- Anticipate customer needs and provide proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve outcomes
- Document all customer correspondence and maintain confidential records of patient information
- Utilize AI-enabled tools during training and servicing to improve efficiency, support problem-solving, and enhance customer experience
- Follow policies, procedures, and the CVS/Aetna Code of Conduct
Skills
- 6+ months of customer service experience
- Basic computer skills
- Must live within 50 miles of: Phoenix, AZ or Houston, TX
- Adherence to workplace model and potential telework agreements
- High-speed internet (100 Mbps download | 25 Mbps upload) access with a direct wired ethernet connection to modem/router. Hotspots, Satellite, Fixed Wireless, and WiFi are not permitted
- Willingness to leverage technology and AI as key support tools
- Willingness to work specific hours with flexibility
- High School Diploma, GED, or equivalent experience
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other related healthcare experience
- Microsoft office experience preferred
Benefits
- Plus, a 10% shift differential.
- Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum of 12 months.
- New colleague orientation to learn about our company and your role.
- Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
- Ongoing coaching and mentoring support.
- Equipment and resources needed to complete assigned work.
- A supportive and inclusive culture that will allow for continuous learning and growth.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- Additional details about available benefits are provided during the application process and on Benefits Moments.
Company Overview