[Remote] Field Service Engineer-Electric Power

Note: The job is a remote job and is open to candidates in USA. Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, committed to a sustainable future. They are seeking a Field Service Engineer I to deliver technical expertise in supporting field startups for standard and custom switchgear systems, handle warranty claims, and perform preventative maintenance within an assigned territory.

Responsibilities

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems
• Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required)
• Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing
• Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues
• Support dealer service and sales teams in promoting products and services
• Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner
• Stay current on training for new and updated systems, technologies, and platforms
• Gather feedback to identify opportunities for new products and improvements to existing offerings
• Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality
• Track, manage, and ensure resolution of product quality and performance issues
• Communicate technical specifications and service instructions clearly to ensure optimal product performance

Skills

• Bachelor's degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, at least 3 years of relevant industry experience
• Experience working cross-functionally with engineers, contractors, consultants, and end users
• Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints
• Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems
• PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE
• HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)
• Minimum 2 years of related experience or 4 years of equivalent experience
• Valid driver's license and ability to meet background, drug, and medical requirements
• U.S Navy Nuclear Power Electricians are highly preferred for this role

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• Phone allowance included
• Company vehicle provided (includes insurance, towing, and personal use)
• Relocation assistance IS available for this position

Company Overview

For 100 years, we’ve been helping customers build a better, more sustainable world. It was founded in 1925, and is headquartered in Peoria Heights, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.caterpillar.com.