[Remote] Senior Director - Optum Health Solutions Business Operations - Remote
Auto ImportNote: The job is a remote job and is open to candidates in USA. Optum is a global healthcare organization that uses technology to deliver care and help millions of people live healthier lives. The Senior Director, OHS Business Operations leads the Program Management Office, strategic initiative delivery, enterprise prioritization, and Shared Services engagement. This role drives governance, cross-functional alignment, resource prioritization, cost optimization, and execution excellence across the organization.
Responsibilities
- Lead execution of OHS's highest-priority strategic initiatives and transformation programs
- Drive cross-functional initiatives requiring coordination across business, product, technology, operations, finance, and external partners
- Facilitate executive decision-making and organizational alignment
- Monitor initiative outcomes and ensure realization of intended business value
- Serve as a trusted advisor to leadership on execution risks, dependencies, and trade-offs
- Serve as the primary business operations lead for OHS engagement with Enterprise Shared Services
- Build and manage relationships across cross functionally
- Lead operational governance reviews, performance discussions, escalation management, and service improvement initiatives
- Ensure business priorities are effectively represented and understood within Shared Services organizations
- Coordinate cross-functional resolution of operational issues impacting delivery, service performance, quality, or efficiency
- Drive alignment between business demand, service delivery capabilities, and organizational priorities
- Lead enterprise prioritization processes across competing business initiatives
- Facilitate resource allocation decisions and portfolio trade-offs
- Partner with Finance, Operations, and Shared Services leaders to improve operational efficiency and resource utilization
- Support cost optimization initiatives through governance, prioritization, and operational simplification
- Provide executive visibility into capacity constraints, resource demands, and execution risks
- Advance OHS execution maturity through disciplined governance and operational rigor
- Improve organizational accountability, predictability, and delivery performance
- Establish operating mechanisms that support fact-based decision making and rapid issue resolution
- Promote a culture of ownership, transparency, and continuous improvement
- Enable leaders to focus on strategy while ensuring execution remains aligned to business priorities
Skills
- 10+ years of progressive experience in business operations, strategic planning, PMO leadership, value optimization, performance management, or operational excellence
- Proven experience leading enterprise-scale programs, portfolios, and cross-functional initiatives in complex, matrixed organizations
- Solid financial acumen with experience in budgeting, forecasting, business case development, cost management, and value realization
- Experience leading PMO functions, including portfolio prioritization, intake governance, resource planning, dependency management, and executive reporting
- Experience partnering with senior leaders across business, technology, finance, operations, and shared services to influence decisions and drive outcomes
- Demonstrated success establishing and governing KPI, SLA, and performance management frameworks that drive accountability and operational improvement
- Proven ability to identify, quantify, and realize operational efficiencies and cost optimization opportunities across large organizations
- Proven solid executive presence with exceptional communication, facilitation, and stakeholder management skills
- Proven advanced analytical and problem-solving capabilities with the ability to translate complex data into actionable business recommendations
- Proven track record of leading organizational change and driving adoption of new processes, governance models, and operating frameworks
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- Remote work flexibility from anywhere within the U.S., subject to office requirements for hires in the Eden Prairie, MN or Washington, D.C. area
- Comprehensive benefits package, subject to eligibility requirements
- Incentive and recognition programs, subject to eligibility requirements
- Equity stock purchase, subject to eligibility requirements
- 401k contribution, subject to eligibility requirements
- Career development opportunities
Company Overview
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