Team Manager | Female-Led Gym Programs

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<h1><strong>Team Manager</strong></h1><p>Join Ladder's mission to redefine strength training and help millions get stronger with our top-ranked iOS app. Full-time and remote-friendly (US time zones), with <a target="_blank" href="https://www.instagram.com/p/DZ8UBlTD04X/?hl=en&img_index=1" rel="noopener noreferrer nofollow"><u>HQ in Austin, TX</u></a>.</p><p></p><p>We are growing rapidly - $90M ARR ($3M in 2023), 4.9 stars (100k+ ratings), and a finalist for <a target="_blank" href="https://www.apple.com/newsroom/2025/11/apple-announces-finalists-for-the-2025-app-store-awards/" rel="noopener noreferrer nofollow"><u>Apple's 2025 App of the Year</u></a>. As we scale, we're looking to bring on a Team Manager to help drive the quality, consistency, and performance of our <a target="_blank" href="https://www.instagram.com/p/DSYMMbMjm6b/?hl=en&img_index=1" rel="noopener noreferrer nofollow"><u>coach-led fitness programs</u></a> (we call them teams). Team Management at Ladder means owning the strategy, systems, and standards that make a Ladder Team work. This isn't account management. It's running a business inside a business, with real autonomy and real numbers attached to it.</p><p></p><h2><strong>🪜 About Ladder</strong></h2><ul><li><p>Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in-workout coaching, progress tracking, and a tight-knit fitness community.</p></li><li><p>We've scaled fast — thanks to strong retention, smart unit economics, and a product people love. With fresh capital, momentum, and a bold vision to expand beyond fitness, we're building something your kids will brag about.</p></li><li><p>Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from General Catalyst; early investors include Jorge Mazal (former CPO @ Duolingo), Gina Gotthilf (former VP Growth @ Duolingo), Conner Zwick (CEO @ Speak AI), Des Traynor (Cofounder @ Intercom), Bill Shufelt (CEO @ Athletic Brew Co.), Patrick O'Shaughnessy (Invest Like The Best), and more.</p></li></ul><p></p><h2><strong>🧑‍🚀 What you'll do</strong></h2><p><strong>Ownership & Standards</strong></p><ul><li><p>Own the day-to-day execution, performance, and management of your assigned Ladder teams</p></li><li><p>Review and analyze workout programming and hold everything members see to a 5-star bar</p></li><li><p>No team is ever finished. Every workout and every member experience has to be better than the last.</p></li><li><p>Every new team starts as an idea. You own the launch, the coach's onboarding, and making sure the team is built for the right member.</p></li></ul><p></p><p><strong>Coach Partnership</strong></p><ul><li><p>Serve as the primary liaison between Ladder and your assigned coaches, building high-trust relationships</p></li><li><p>Shape programming strategy alongside your coaches - what a team trains toward, how it progresses, and how it evolves for its members</p></li><li><p>Help coaches deliver across the whole experience - programming, coaching, media, and community</p></li><li><p>Own the metrics that drive your teams' success</p></li><li><p>Meet regularly to turn data and feedback into clear, actionable guidance</p></li></ul><p></p><p><strong>Research & Insight</strong></p><ul><li><p>Live in the product as a member - complete your teams' workouts regularly and stay active in Team Chat (in-app community chats). You can't improve what you haven't experienced.</p></li><li><p>Monitor team performance using platform metrics and member feedback, and build your own surveys when the data you need doesn't exist yet</p></li><li><p>Know your teams' target members deeply - who they are, what they want, and what keeps them training</p></li></ul><p></p><h2><strong>🧬 Who you are</strong></h2><p>You're a 10x Operator - part GM, part fitness nerd, part analyst. You'll always have more coaches, teams, and good ideas than hours, and deciding what gets your week is the job. When a number moves, up or down, you don't stop at reporting it - you go deep to find out why, then you fix it or you scale it. You're comfortable owning an outcome, and comfortable telling a coach something they don't want to hear. You move fast, but nothing sloppy gets past you. You'd rather build the system than work the queue.</p><p></p><p><strong>The Foundation</strong></p><ul><li><p>2+ years in business operations, program/project management, or account management</p></li><li><p>A current fitness certification (NASM, NSCA, ACE, or similar)</p></li><li><p>You know good programming from bad - you can analyze a week of workouts and say whether it holds up</p></li><li><p>You can pull data, read it, and diagnose what's actually driving it</p></li><li><p>You pick up tools fast - Google Workspace, Amplitude, and Claude, plus our in-house systems</p></li><li><p>You can build and analyze your own surveys</p></li><li><p>You thrive in fast-paced, high-agency environments</p></li></ul><p></p><p><strong>The Mindset</strong></p><ul><li><p>Member obsessed - you lose sleep over anything less than 5-star reviews</p></li><li><p>Diagnostic and data-backed - you find what caused it, and you can prove it</p></li><li><p>Final line of defense - organized and detail-oriented to a fault, nothing ships to members that you wouldn't put your name on</p></li><li><p>Systems-minded - you thrive inside structure and leave it better than you found it</p></li><li><p>AI-native - you use it to take on things you couldn't before, not to grammar check email</p></li><li><p>High agency - you don't wait for permission to solve problems</p></li></ul><p></p><h2><strong>🎯 Why join Ladder?</strong></h2><p><strong>The Business</strong></p><ul><li><p>Well capitalized (Series B)</p></li><li><p>Profitable unit economics with disciplined growth</p></li><li><p>Big ambition: building a household name beyond fitness that our peers and children recognize in a decade</p></li></ul><p></p><p><strong>The Culture</strong></p><ul><li><p>High-performing team that wins the right way</p></li><li><p>"Let you cook if you have the chops" environment</p></li><li><p>Veteran team focused on customer problems and fast execution</p></li></ul><p></p><p><strong>The Benefits</strong></p><ul><li><p>Competitive salary + equity</p></li><li><p>Full health benefits (medical, dental, vision)</p></li><li><p>Unlimited PTO</p></li><li><p>New company computer and hardware</p></li><li><p>Austin HQ with remote flexibility (US time zones)</p></li><li><p>Paid fitness certifications and continuing education relevant to your role</p></li><li><p>Monthly gym membership stipend</p></li><li><p>Free Ladder membership for you and your family</p></li><li><p>Fully-stocked gym @ Ladder HQ</p></li></ul><p></p><h2><strong>💪 Ready to build the future of fitness?</strong></h2><p>If you're a 10x Operator who wants real ownership, real numbers, and the closest thing to a personal MBA we can offer - we'd love to meet you. Already a Ladder member? Even better!</p>

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